Elements and Performance Criteria
- Prepare for communication
- Identify purpose and audience for communication
- Identify the desired outcome of the communication
- Evaluate available methods of communication according to task requirements and organisational business policies and procedures
- Identify potential barriers to effective communication and develop solutions to minimise impact
- Engage in communication
- Communicate using media and format relevant to the context
- Use respectful and positive approaches to communications
- Employ two-way processes to ensure receipt and acknowledgement of message
- Provide opportunities to clarify and confirm understanding
- Maintain record of the communication process and outcomes according to organisational policies and procedures
- Identify follow up actions and communicate to relevant persons
- Seek feedback on communication processes from all parties
- Identify and incorporate opportunities to improve leadership communication processes